Boarding
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Tropic Zone © 2007 - 2024
Page last updated: 9/17/24
Please call the store for all boarding appointments. Email may get marked as spam and missed. Unless you speak to someone and you have been told the reservation has been created, there is no guarantee that a cage is available for you.
Also available for your bird sitting needs is our boarding facility. Fresh food, proper diets, clean cages, attention by employees only, and a big screen TV to fall asleep to are just some of the features your bird will enjoy here at Tropic Zone.
The daily boarding fee includes the following:
Daily cage cleaning - refreshed as needed.
Fresh food, and water, plus daily chop if appropriate. - Food and water are refreshed during the day as needed and before we leave for the night.
Attention by employees only.
Time out of the cage if appropriate for the bird.
Boarding is charged per night, and rolls over at noon on the day of checkout. You pay for the day you check in, and if you pick up your bird before 12pm on the day of checkout there is no charge for that day. If you pick up after 12pm on the day of checkout, then you will be charged for that day.
Please book a reservation at least a week in advance, and a month in advance for a holiday. We don't do boarding reservations online or through email, so please call the store or visit us in person to make your reservations.
ALL BIRDS are REQUIRED to have an avian wellness exam prior to boarding. The vet visit is good for one year from the date of the appointment. Many of the vets are booking several weeks in advance so please plan accordingly if you need a new wellness check. If your vet check is expired on arrival and you do not have an updated one, we will not be able to board your bird. Our new boarding system lets us remind you that a wellness check is due, but you need to provide us with an email address so we can notify you.
If you would like to leave a tip for the boarding staff, just let us know when you check out and we'll put it aside for them.
The daily boarding fee includes the following:
Daily cage cleaning - refreshed as needed.
Fresh food, and water, plus daily chop if appropriate. - Food and water are refreshed during the day as needed and before we leave for the night.
Attention by employees only.
Time out of the cage if appropriate for the bird.
Boarding is charged per night, and rolls over at noon on the day of checkout. You pay for the day you check in, and if you pick up your bird before 12pm on the day of checkout there is no charge for that day. If you pick up after 12pm on the day of checkout, then you will be charged for that day.
Please book a reservation at least a week in advance, and a month in advance for a holiday. We don't do boarding reservations online or through email, so please call the store or visit us in person to make your reservations.
ALL BIRDS are REQUIRED to have an avian wellness exam prior to boarding. The vet visit is good for one year from the date of the appointment. Many of the vets are booking several weeks in advance so please plan accordingly if you need a new wellness check. If your vet check is expired on arrival and you do not have an updated one, we will not be able to board your bird. Our new boarding system lets us remind you that a wellness check is due, but you need to provide us with an email address so we can notify you.
If you would like to leave a tip for the boarding staff, just let us know when you check out and we'll put it aside for them.
Additional Fees and Charges
- Long Term Discount - 10% off 30 days or more - If you're boarding for longer than 60 days, ask to speak to the owner about the rate.
- For 2 birds sharing the same cage in the size range of Parakeet to Ringneck, there is a 20% discount on the second bird. The first bird pays the regular daily rate, the second bird in the cage will have 20% deducted from the total boarding fee for that bird.
- Cages are booked from the top down. If your bird needs to be in a top cage, please request one when you make the reservation. We try our best to honor this type of request, but when we are heavily booked, we cannot alter other customers reservations to accommodate this at the last minute.
- Small birds are welcome to stay in their own cage, however the cage must be clean on arrival. This is for the health and safety of other birds that stay in our facility. If the cage is dirty there will be a $25 cleaning fee added to the boarding.
- $1 per day, per bird charge for the administration of medication.
- $1 per day, per bird charge for foods that we do not supply in bulk. This would be Harrisons, Roudybush, Kaytee, or ZuPreem products like Pure Fun, or Smart Select. Daily chop is included unless you specify ask that your bird is not to receive it.
- If you are unable to pick up your bird on the scheduled pick-up date, please give us a call so we can update incoming reservations. Due to the inconvenience it causes other customer reservations, no call/no show pick-ups for birds being boarded in one of our cages will be changed an additional $5 per day late fee.
Additional Information
- Cages are booked from the top down. If your bird needs to be in a top cage, please request one when you make the reservation. We try our best to honor this type of request, but if the top cages are full, we will not alter other reservations to satisfy your request. Please keep in mind that even if a top cage is empty when you arrive, that cage is reserved for another customer and we will not change that customers reservation.
- We can accommodate smaller birds into larger cages as long as the bar spacing is safe for the bird. The price will reflect a larger bird cage size as deemed appropriate. For example - you can request a regular size macaw to stay in a hyacinth size cage if one is available, but you will pay the hyacinth boarding price. This type of upgrade is not available during holidays when we are heavily booked.
- We provide plastic or acrylic toys in our boarding cages as wooden toys cannot be sanitized. If you want your bird to have a wooden toy, you can bring one with you or purchase one when you drop your bird off. If you want additional wooden toys to be provided during your birds stay, please let the boarding staff know and toys will be added to your boarding bill.